Elevate Supervisor

SUMMARY: We are seeking a dedicated and enthusiastic individual to join our team as a Supervisor at Elevate.
The Supervisor will play a crucial role in ensuring the smooth operation of the park, providing exceptional customer service, and maintaining a safe and enjoyable environment for all visitors.
This position requires strong leadership skills, excellent communication abilities, and a passion for delivering an outstanding guest experience.
Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to) Be a hands-on leader and role model willing to learn and execute every position in the park.
Assist with the coaching, training, and development of Team Members to be ambassadors of our brand and perform all they do with confidence and competence.
Assist the Manager in overseeing the day-to-day operations of the trampoline park, including staff management, facility maintenance, and customer service.
Hire and effectively schedule staff according to park needs.
Assist with scheduling and coordinating staff shifts, ensuring adequate coverage during peak hours and special events.
Receive any Team Member call-offs and work to remedy any staffing needs.
Help create a positive park culture by learning what motivates your team so we can be successful together.
Provide memorable moments for our customers by being proactive, responsive, and engaged in their experience.
Encourage tenacity and monitor the achievement of park revenue goals, train team members in effective sales strategies.
Work to build a strong sense of community by organizing and managing park events.
Support our Elevate Team Members in ensuring the Elevate experience is enjoyable for both children and parents.
Act as a park liaison through consistent communication between departments and team.
Complete, update, and monitor park maintenance reports, work orders, and cleaning procedures to ensure a healthy and safe environment.
Conduct regular inspections of the park to identify and address maintenance or safety issues, coordinating with maintenance staff as needed.
Assist with inventory management for facilities, parties, food & beverage, and vending.
Train team members on appropriate safety precautions, responses, and reporting.
Complete company safety, people operations, and food & beverage certifications.
Assist the Manager with any long-term facility plans or needs.
Close tills, verify deposits, print the deposit sheet to include in deposit bag, and count the safe.
Send daily results to the Manager.
Ensure all doors are locked and all lights, video monitors, and televisions are in the off position.
Assist in the implementation of operational policies and procedures to enhance efficiency and guest satisfaction.
Assist in monitoring financial performance, including revenue, expenses, and inventory management, and contribute to strategies for achieving financial targets.
Ensure SOPs and SOGs are followed by Team Members.
Ensure ROL waivers are signed by all guests.
Other duties as assigned.
Qualifications: Excellent communication skills, both verbal and written.
Demonstrated ability to be courteous and welcoming to guests.
Must provide evidence of employment eligibility in the U.
S.
Must be able to communicate proficiently in English.
Is 21 years of age or older.
Has completed their high school diploma or equivalent education.
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High school diploma or equivalent (required); Bachelor's degree in business administration, hospitality management, or a related field (preferred).
Previous experience in a supervisory or leadership role, preferably in the entertainment or leisure industry CPR and First Aid certification (preferred).
Has at least 3 years of supervisory or management experience.
Has a minimum of 3 years of experience in recreation, fitness, retail, restaurant, hospitality, or a related field.
Is able to stand for long periods of time and lift a minimum of 20 pounds.
Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
Is available to work nights, weekends, and holidays as needed.
Is reliable, coachable, self-motivated, and organized.
Knowledge of safety regulations and procedures related to trampoline parks or similar recreational facilities.
Physical Requirements: While performing the duties of this job, the employee is regularly required to stand, walk, sit, and communicate with other team members and guests.
The employee is occasionally required to use hands to finger, handle, or feel.
Employee must have the ability to occasionally lift and/or move up to 20 pounds, generally at waist level or below.
Specific vision abilities required by this job include close vision, distance vision and color vision and ability to adjust focus.