Drop/Count Shift Supervisor
Position Summary
As a Team Member of the Drop/Count team, the Drop/Count Shift Supervisor is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business.
The Drop/Count Shift Supervisor is responsible for supervising all aspects of the drop/count process in accordance with California Gaming Regulations and CRCR policies and procedures, including but not limited to drop, pick-up, and the transferring of the drop to the Count room, as well as performing the main count.
Position Functions
Essential Functions
• Provide exceptional internal and external Guest service, treating each with courtesy and consideration.
• Support and motivate Team Members while ensuring team responsibilities are being performed according to established departmental standards.
• Resolve Guest concerns and/or complaints in order to maintain positive Guest relations, expediting any issues to the appropriate departments, as necessary.
• Complete daily reports and review internal audit documentation for accuracy and completion.
• Collect cash boxes daily in a quick and efficient manner while minimizing interruption of daily business operations.
• Conduct drop set-up, cash box replacement, and retrieval, along with transportation of BV carts to the count room.
• Utilize all drop equipment while practicing spatial awareness and taking special care around Guests and all surrounding areas.
• Sort, count, wrap, and record contents of gaming drop boxes according to CRC/MICS standards.
• Balance unaudited totals and generates reports.
• Operate a 10-key calculator, currency counter/ automatic bill sorter.
• Unload and reload cash box carts.
• Other duties as assigned.
Core Shift Supervisor Competencies
• Leads and manages people and processes while overseeing and directing daily department operations.
• Serves as the subject matter expert on departmental processes and procedures.
• Assist in recruitment, hiring, training, and Team Member engagement.
• Lead coaching, corrective counseling, and performance evaluations to Leads and Team Members.
• Set and oversee objectives and development for Leads and Team Members.
• Develop and adjust schedules to align with business requirements.
• Assists with employment terminations exclusively under the guidance and oversight of department management.
Skills
• Strong listening and communication skills.
• Problem-solving and critical thinking.
• Must be able to work independently and maintain a high level of performance.
• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
• Demonstrates a flock mentality, focused on teamwork and collaboration with others.
• Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
• Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
• Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
• Driven to exceed expectations while remaining accountable and fair.
• Count and sort eggs blindfolded while only listening to smooth jazz.
Qualifications
Minimum requirements:
• Must be at least 21 years of age.
• High School Diploma (or GED or High School Equivalence Certificate).
• 1+ years in a Casino banking Lead or Supervisory role.
• Familiarity with Accounting software.
• Familiarity with training Team Members.
• Basic math skills.
• Proficient in Windows and Microsoft Office Suite.
Preferred qualifications:
• 2+ years in a Casino banking Lead or Supervisory role.
Disclaimer
This document is for informational purposes only.
A formal job description, including working conditions such as physical requirements, work atmosphere, etc.
, will be provided for signature during the offer process.