ASSISTANT GENERAL MANAGER

Assistant General Manager Position Summary As a Team Member of the Administration team, the Assistant General Manager is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business.
The Assistant General Manager is responsible for aligning business goals with strategic vision, leadership and guidance.
This pivotal role plays a part in the Leadership team's ability to prioritize, delegate, and monitor multiple tasks and assignments while providing leadership, leading change, and motivating a team.
Position Functions Essential Functions Provide exceptional Guest service while maintaining a positive attitude.
Support and motivate Team Members while ensuring team responsibilities are being performed according to established departmental standards.
Carry out goals and objectives set forth by the Tribal Council and the General Manager.
Assist in developing the short/long-term visions and goals for CRCR operations, primarily focusing on increasing profitability while using analytical and problem-solving skills.
Ensure all department operations are performed and executed in accordance with the CRCR strategic plan, including budget guidelines, policies, and quality standards.
Review and analyze current and historical financial data, establishing annual and monthly budget projections and reallocating spending as necessary.
Drive CRCR profitability and market share by collaborating with Leadership and the Tribal Council to develop and implement effective operational and organizational infrastructure.
Assist in directing department operations to meet established objectives, overseeing key organizational projects.
Comply with Gaming and Tribal regulatory requirements by maintaining comprehensive knowledge of all applicable regulations, identifying policy or procedural areas requiring modification, and initiating change as necessary.
Build and retain a high-performance management team, fostering open communication and cooperation between management and Team Members.
Bring coaching and mentoring skills to the team and encourage professional training and development as necessary.
Provide Team Members with resources and empower them to manage department operations effectively.
Build a positive and productive culture in the workplace by listening to and considering Team Members opinions and celebrating accomplishments.
Maintain a work environment that supports teamwork, performance, feedback, and recognition.
Direct the development, execution, and measurement of Guest service within all departments consistent with CRCR standards.
Collaborate with all departments to establish and share best practices.
Other duties as assigned.
Core Management Competencies Lead and manage Team Members and processes while overseeing and directing daily department operations.
Serve as the subject matter expert on departmental processes and procedures while responsible for all department compliance.
Lead coaching, corrective counseling, and performance evaluations for the Leadership team.
Lead, maintain and foster timely communication, teamwork, and collaboration within their scope of responsibility.
Recruit, train, and motivate Leadership at CRCR effectively regulating department headcounts and turnover rates.
Aid in drafting, creating, and updating policies and procedures under the guidance of the Tribal Council and Leadership.
Assist in budget creation, meeting revenue targets, managing expenses effectively, and ensuring adherence to annual budgetary limitations.
Oversee and lead employment terminations.
Skills Strong listening and communication skills.
Problem-solving and critical thinking.
Must be able to work independently and maintain a high level of performance.
Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
Demonstrate a flock mentality, focused on teamwork and collaboration with others.
Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
Stay engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
Build lasting relationships by demonstrating honesty, integrity, and effective communication.
Driven to exceed expectations while remaining accountable and fair.
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Qualifications Minimum requirements: Must be at least 21 years of age.
Bachelor’s Degree in Business Management, Casino Management, or a related field.
10+ years of progressive Leadership in Casino Management.
Proven track record in creating positive organizational and fiscal outcomes.
Knowledge of common accounting and audit practices in the gaming industry, including jackpot liabilities, loyalty and incentive programs, regulation and licensing, and general audit considerations.
Proficient in Windows and Microsoft Office Suite.
Preferred qualifications: 5+ years in Casino Management.
Masters of Business Administration.
Additional industry certifications or degrees.
Disclaimer This document is for informational purposes only.
A formal job description, including working conditions such as physical requirements, work atmosphere, etc.
, will be provided for signature during the offer process.