Operations Manager (Manager III)

About the Opportunity ABOUT THE POSITION Under general direction, incumbents are required to provide supervision of dispatch personnel bearing full charge responsibility for the operation of the Regional Emergency Dispatch Center on their assigned shift.
As needed, dispatch public safety personnel and equipment and to perform related duties as required.
The Dispatch Manager is the full supervisor management level requiring incumbents to possess all the capabilities of the lower classes found in the Dispatcher series.
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Unless otherwise provided, this position is part of the Unclassified Service of the County and is considered "at-will" and designated Management for labor relations purposes.
Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months.
Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding).
The Job Task Analysis provides information detailing the physical and functional demands of the classification.
For the complete job task analysis, visit the Risk Management website at https://www.
stancounty.
com/riskmgmt/ under "Disability Management".
Typical Tasks Provide leadership in developing and obtaining a commitment to accomplishing the goals and objectives which support the mission of the Department; Plan, assign, and coordinate shift and position assignments for subordinate personnel; Participate in the development of the strategic plan, goals, objectives, policies, and procedures and to formulate specific plans for their implementation; Develop policies and procedures.
Recommend, plan, and assign training.
Act for superiors in their absence; Manage personnel issues, including disciplinary action and evaluations, recruitment and selection of personnel; Brief superiors as needed of any major operational problem and the Department of Emergency Services Coordinator relative to major emergencies or disasters; Ensure proper personnel are notified in the event of system failures.
Manage the day-to-day operations of the Emergency Communications Center.
Prepare dispatch operations reports statistics and studies as needed; Participate in quality assurance programs to include coordination, evaluation of procedures, generating reports, trending data, and providing feedback; Participate in education of community on the uses and overall operation of Stanislaus Regional 9-1-1 Center; Participate in meetings and committees as assigned that have to do with the on-going operation of the center and future changes.
Collaborate with external stakeholders.
Strategically build and maintain relationships with community partners.
Analyze new processes and regulations and assist with implementations.
Participate as a positive contributing member within a collaborative team, utilizing conflict resolution techniques.
Other duties as assigned.
Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience) KNOWLEDGE General function of a public safety answer point serving law enforcement and fire agencies.
Techniques, procedures, and methods used in the operation of public safety communications systems; Leadership techniques including supervision, training, and quality assurance.
Working knowledge of the proper use and care of radio, telephone, and computer equipment; and Federal Communications Commission rules and regulations as it relates to public safety operations.
SKILLS/ABILITIES Apply written and oral instructions, to reason clearly, analyze situations accurately, and adopt an effective course of action quickly; Provide managerial direction to subordinate personnel; Apply rules and regulations and interpret them accurately; Function effectively in a leadership role in team projects and committees; Function efficiently and calmly under pressure; and Assist in investigating department wide incident reports Communicate clearly, concisely, and professionally with multiple agencies EDUCATION/EXPERIENCE Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND Four (4) years progressively responsible 911 dispatch experience DESIREABLE EDUCATION/EXPERIENCE In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications.
Please list any of these qualifications you may have within the "Duties" section of the online application.
Emergency Number Professional Certification Center Manager Certification Program Bachelor’s Degree from an Accredited College Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.
m.
on the final filing date.
Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications.
RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION FORM Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application.
Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application.
The online County application is the primary tool used to evaluate your job qualifications.
EXAMINATION PROCESS Applications are carefully screened based on information provided.
Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on.
Application Review and Screening.
Applications are carefully screened based on information provided.
Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on.
Written Examination.
Applicants will be invited to participate in a written exam that tests knowledge for the position.
Oral Examination.
Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts.
Eligible Lists.
Candidates who pass the examination will be placed on an eligible list for that classification.
Eligible lists are effective for six months, but may be extended up to eighteen months.
TENTATIVE RECRUITMENT SCHEDULE Application Deadline: December 4, 2022 Oral Examination: December 15, 2023 Note: The eligible list generated from this recruitment may be used to fill future extra-help, part-time and full-time vacancies throughout Stanislaus County.
GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation.
Some positions may require possession or the ability to obtain, and maintence of a valid California Driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions.
Stanislaus County supports the good health of its workforce.
More information is available at https://myclubwellness.
org Cell phones are typically incompatible with the online application format or browser.
We recommend using a desktop or laptop computer.
If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627