Community Director - NE (Modesto, CA)

Company Description Multifamily Property Management Job Description The Community Director (Non-Exempt) is fully accountable for all day-to-day operations of a typically small asset/property (totaling less than 300 units and managing a staff of up to 5 Full-Time Employees (FTEs)).
Responsibilities include overseeing and enhancing the value of the property/asset, and managing the asset to meet the Client's expressed operational and financial goals.
Will supervise all on-site staff, which may include: Assistant Community Director, Resident Services Coordinator(s), Compliance Specialist(s), Leasing Manager, Leasing Consultant(s), Maintenance Supervisor(s), Maintenance Technician(s), Make-Ready or Rehab Technician(s), Groundskeeper(s), Painter(s), and Housekeeper(s).
Minimum Pay Rate (hourly) - Maximum Pay Rate (hourly) - DUTIES AND RESPONSIBILITIES 1\.
Client Relations • Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations.
2\.
Communication • Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI.
• Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
3\.
Employee Management • Develop and manage the site team members; including participating in the hiring, training and evaluation of employees.
• Ensure all open positions are filled in a timely manner.
• Ensure all employees maintain compliance with various department requirements.
4\.
Leasing/Occupancy • Maintain occupancy levels as established by owner/budget expectations.
• Oversee and exhibit professional leasing techniques.
• Ensure completion of the monthly Market Surveys and analysis.
• Develop and implement advertising and marketing strategies for the apartment community as needed.
• Oversee and exhibit closing ratios in regards phone and walk-in traffic per FPI policy.
• Ensure that all online marketing sources are updated (e.
g.
, Craigslist) daily.
• Promote positive resident/management relations, to retain desirable residents.
Place customer need requests and follow up as number one priority.
• Develop and oversee the implementation of resident retention programs.
• Ensure the safety, comfort and privacy of all property residents.
• Ensure move-in orientation is completed consistently with new residents.
5\.
Revenue Management • Manage the maximum revenue potential of the property through the management of lease expirations and timely turnover.
• Management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies.
• Participating in the development of and managing to the approved operating budget.
• Accurately processing vendor invoices and managing accounting month end.
• Comply with periodic financial reporting requirements e.
g.
, petty cash, mileage reimbursement, and variance reporting.
6\.
Reporting and Document Management • Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.
• Responsible for the daily integrity and confidentiality of resident files.
• Ensure that documents and reporting systems are maintained, updated, and organized.
• Meet all periodic reporting requirements e.
g.
, Month End, Weekly Reports, Collection/Eviction Files etc.
.
• Assist in budget preparation and delivery.
7\.
Risk Management • Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
• Timely reporting of any/all injuries, illnesses, property damage through the proper reporting channels and forms.
• React calmly and professionally in emergency, emotional and/or stressful situations.
• Maintain current permit, licensing, and inspection requirements.
• Maintain compliance with OSHA requirements.
8\.
Facility Maintenance • Assist residents with reporting of maintenance needs.
• Document facility and maintenance needs and ensure timely completion.
• Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
• Follow up on maintenance requests to promote resident communication and satisfaction.
9\.
Other • Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
• Comply with all Fair Housing Laws and FPI policies and procedures.
• Promote a professional image by adhering to FPI Management's Dress Code Policy.
• Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
• Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.
).
• Perform any and all functions as directed by the supervisor, including special project assistance.
Qualifications Minimum Requirements: • Minimum 1 year of experience in a similar leadership role, preferably within Residential Property Management.
• High School diploma or equivalency certificate required.
College degree in a relatable field preferred, but not required.
• May Require a Valid Driver's License, as well as: a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI's Driving Standards and Personal Vehicle Use policy.
• Must be proficient in speaking, reading, and writing in English.
• Strong computer skills (MS Office, Google Apps, property management-related software, email, internet).
Additional requirements for Affordable Housing properties: • Must have a minimum of 2 years' experience with affordable housing programs including but not limited to: LIHTC, HUD programs (Project Based Section 8, Section 236, PRAC, 811 PRA), USDA-Rural Development (515), HCD, HOME Funds and Bonds.
• Affordable Housing Accreditation (e.
g.
: HCCP, HCP-E, COS, BOS, TCS, CPO) or other applicable designations in affordable programs.
Skills Required: • Yieldstar • Yardi • Weblisters • On-Site • Microsoft Word • Microsoft Excel • Knock • Craigslist • Adobe Acrobat • Google Mail • Google Drive • Internet Use • Basic Computer Skills • Customer Service • Management Additional Information ESSENTIAL ATTRIBUTES • Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
• Positive influencing, interpersonal, and communication skills are essential.
Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members.
We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career.
Come join Team FPI! EEO/EVerify Statements FPI Management is an Equal Opportunity Employer.
All qualified applicants are encouraged to apply.
FPI Management participates in the E-Verify program.
Please APPLY ONLINE at: https://tiny.
pl/c2tjd